Refunds, Returns and Exchanges

Refunds, Returns and Exchanges

BASIC RETURN, EXCHANGE, AND REFUND POLICY

You may avail our replacement warranty for any merchandise with Factory Defects (the product is broken, has missing parts, etc.) within 30 days of delivery. The management reserves the right to ask for additional information/evidence to access if the damage is indeed factory defect or customer negligence. If you have received the wrong merchandise or there are missing items on your order, we'll be happy to either exchange or ship the missing item. All qualified replacements will be ship free of charge. Shipping & handling fees are non-refundable, except for defective or wrongly shipped items.

Change of mind is NOT covered by our Refunds Policy

For all applicable returns, please email us at info@mytindahan.shop and we'll be emailing you of the return address that is nearest to you. Email us with the Subject of the email set to: ATTENTION: RETURN

    SHIPPING

    How much is shipping?

    • This depends on the product ordered, the total weight, and where we're shipping to.  Our standard Metro Manila shipping cost is Php150 (and Php200 outside Metro Manila) unless you order a large amount of weight.  During a limited time, we're offering free shipping but this can change anytime. On FREE promotional item's shipping and handling starts at Php495 as we are shipping some of the items from our different warehouses overseas.

    Do you ship internationally?

    • Yes, we do ship internationally but in limited countries. Our main focus is the Philippines as of the moment. The other countries we'll be shipping to is something that will be available in the near future. 

    How do I track my package?

      • You can check on the status of your order at any time by emailing the customer support desk at 
    • info@mytindahan.shop. Please note that items have limited tracking.

    How long does it take for an order to arrive?

    • This depends on the product ordered. Most of our t-shirts and apparel products are printed on demand.  It typically takes about 7-10 days to get your shirt printed, shipped, and delivered. All shirts ship from our Makati print facility and travel via LBC or to any of our partner door-to-door providers to your address; tracking numbers available. 
    • For non-apparel items, delivery can vary and take between 1-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the Philippines. These items ship via LBC and almost all have tracking numbers unless otherwise specified.
    • If you're still not sure, just email us. We're happy to help.

     

      STILL HAVE QUESTIONS?

        • Sure, no problem! Just email us at info@mytindahan.shop and we'll get back to you right away.